On Cancellation of Order
Odisha Market usually dispatches products within a 12-24 hour period of its working hours. Hence Cancellation of an order will be considered only if the request is made within 12 hours of placing the order or before the product is dispatched, whichever is earlier. Once the order is dispatched, then cancellation is not possible and will not be considered.
In the above case, a Transaction Processing Fees of 10% shall be deducted from the payment.
Our Refund Policy:
Odisha Market has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if the item is faulty or not what you had ordered. In case you are dissatisfied with the product received from Odisha Market, you may contact us with your complaints/ feedback at email@example.com. We shall revert back to you at the earliest.
In case the product is received in damaged condition or the wrong item is received:
We have stringent measures in place to ensure that the items delivered to you are in perfect condition. However, there is always a remote possibility that the item could be damaged during transit i.e. the outer packing of the product is partially open, damaged or tampered with, or that a wrong item is delivered to you. Immediately mail details of condition of the package, signs of tampering and other details that are visible to you, to firstname.lastname@example.org before accepting the package from the courier agency and they will shortly revert back to you.
In case of any discrepancy, you may refuse to accept delivery or accept delivery only after putting suitable and sufficient remarks on the proof of delivery. Customer should also lodge a proper complaint with the local office of the courier agency, so that Odisha Market could take up the matter with them to prevent such occurrences in the future.
In such cases where your ordered item is damaged during transit or the wrong item is delivered to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you within 24 hours from the receipt of the package.
Before returning any product, always contact Odisha Market Team at email@example.com within 24 hours of receipt of such product. Our team will get in touch with you at the earliest. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Odisha Market shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
After validating your return request over email, we will send you an email authorizing a return. The mail will have an attachment containing the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days (in case of Domestic Clients) or 15 days (in case of international clients) of our sending the authorizing email.
In case any product is returned without such confirmation, Odisha Market does not guarantee any credit or replacement of the product.
Kindly retain all packaging materials and the product until receipt of instructions from Odisha Market regarding the same.
Post- receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is not found eligible for refund, we will courier the same back to you. In either scenario, the issue of return will be closed within 10 days of our receiving of the return package from you.
Refunds in case of damaged/wrong products are made as follows:
If the payment was made in cash then the refund is made in the form of a cheque / bank transfer.
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Note: The shipping amount will be paid by the customer for re-shipping the product to us. For orders outside of India, all shipping costs of returning the defective products back to us in India are to be borne by the customer entirely.
Refunds in case of dissatisfaction with the product are made as follows:
When a refund is to be made due to dissatisfaction at the customer’s end, then only the product cost amount is refunded in the form of store credits.
In case of any complaints, email Odisha Market at firstname.lastname@example.org, within 24 hours of receiving the product.
Note: In this case the reverse shipping cost has to be borne by the customer. In case any Customs Duty / Tax are levied, the same also has to be borne by the customer.
Notwithstanding the above, Odisha Market is under no obligation to accept any returns or provide any replacements or exchange or give store credit. Odisha Market shall have the sole discretion to assess each case on its own, separately.
Returns / Refunds in Case of Customized Products:
The products which are Customized, Altered or Tailored are not eligible for Return / Refund / Cancellation.
RETURNS IN CASE OF PRODUCTS ON SALE:
Please note that products purchased during Festive / Promotional Sales are not eligible for Return / Refund.
In case of multiple products being ordered, if for any reason whatsoever, Odisha Market is unable to deliver certain products, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Odisha Market shall agree to refund amount as against such non-deliverable products.
The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on the website of Odisha Market are only approximate and may differ from the actual product due to a variety of reasons beyond our control.
Odisha Market firmly believes that all the customers who order online are aware that the colors seen on the monitor can be slightly different as compared to the color of the actual products due to variation of color settings and capabilities of computer monitors, or other computer related differences / limitations of the computer system.
Hand crafted products might have slight irregularities. These add to the unique charm of these products.